Shipping & Refund Policy

Shipping Policy – Cali Clear Official Shop

At Cali Clear Official Shop, we are committed to providing fast, reliable, and discreet shipping for all orders. Once your order is confirmed, it is carefully processed and shipped within 12–48 hours. In the rare event of an unexpected delay, our team will notify you promptly so you’re always informed.

We offer worldwide shipping and deliver to the address provided at checkout. As soon as your order is dispatched, you will receive a tracking number, allowing you to monitor your package in real time from shipment to delivery.

Refund Policy – Money-Back Guarantee

Your satisfaction is our priority. At Cali Clear Official Shop, we stand behind the quality and authenticity of our Cali Clear 2g disposable vapes. To ensure peace of mind, we offer a straightforward and hassle-free money-back guarantee.

When You Can Request a Refund or Replacement

You may request a refund or replacement under the following circumstances:

Delayed Delivery
If your order does not arrive within the stated delivery timeframe, we will issue a refund or provide a free replacement.

Order Not Received
If your package is lost in transit or never reaches you, we will refund your payment or reship your order at no additional cost.

Damaged or Defective Products
If an item arrives damaged, defective, or not as described, contact us immediately so we can resolve the issue quickly.

Incorrect Orders
If you receive the wrong product, we will send the correct item or issue a refund.

How to Request a Refund

Contact Customer Support
Reach out to us via email or through our website contact form with your order number and a brief explanation of the issue.

Provide Supporting Details
Please include photos or relevant shipping information to help us process your request efficiently.

Refund Processing Time
Approved refunds are typically processed within 5–7 business days, depending on your bank or payment provider. You will receive confirmation once your refund has been completed.

Our Promise to You

At Cali Clear Official Shop, we value trust, transparency, and customer satisfaction. Our shipping and refund policies are designed to give you confidence and peace of mind with every purchase.

Thank you for choosing Cali Clear Official Shop — where quality, authenticity, and reliability come first.